The SPEKTRA specialists have been continuously building and expanding their knowledge and expertise in the fields of calibration equipment, exciters, services and customized measurement and testing systems for nearly 30 years.
Our experts understand the rapid pace of technological development and the ever-increasing demands of our customers. This is why you and your challenges are at the heart of everything we do at SPEKTRA.
Discover our Smart Managed Service Agreements (SMSA)
Our SMSA are designed to provide comprehensive, first-class support. If you...
are looking for fast and effective solutions
value flexibility and reliability
... our expert support service is designed for efficiency. We offer a modern after-sales concept that allows you to customize service packages flexibly and expand them with add-ons as needed.
Discover our support offerings and learn how our SMSA meets your needs.
Service Levels and Add-ons
SL01 BasicTechnical Support & Software Maintenance | SL02 ExtendedTechnical Support & Software Maintenance | |
|---|---|---|
| Helpdesk Hotline, Email, and Ticket Support | Standard | Premium |
| Remote Support | up to 2 hours/year | Up to 10 hours/year |
| Firmware and software maintenance | ||
| Firmware and software updates | ||
| SPEKTRA Cloud Free access to documentation and software provision | ||
| Ensuring the delivered system functionalities | ||
| SPEKTRA CAMPUS e-learning platform | 1 user account | |
| Ticket system and free access to the SPEKTRA Knowledge Base | ||
Add-on Cal
Calibration
- Priority processing for scheduled and unscheduled calibrations
- 5% discount on calibration services according to the price list
- Allocation of calibration services
- Proactive reminders for upcoming calibrations (3 months in advance)
- Remote verification after calibration and update
- Participation/discount in interlaboratory comparisons
Add-on RD
Reduced Downtime Service
When a system is in operation 24/7, even a few days of downtime can be critical. With this service package, we help you minimize downtime:
- Loaner equipment during calibration and in the event of short-term system failures
- Consignment stock for system-critical components
- Priority service for unscheduled repairs
- On-call quota for repairs without a call-out fee
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Turnkey systems
All components of a calibration system: exciter, controller and software
eCal™ Software application
Transfer of calibration data in standardized output formats.
Round-robin-tests
We are your trusted partner for interlaboratory tests and comparison of your devices under test.
On-site calibration
Trained specialists calibrate your vibration testing system to DAkkS standards.