Calibration systems
All components of a calibration system, developed in-house: exciter, controller and software.
Support as a Service
Streamlining your business with top-tier expert assistance
For nearly 30 years, SPEKTRA has been at the forefront of developing calibration equipment, exciters, and customized measurement and test systems. Our commitment to excellence has led our DAkkS accredited calibration laboratory to attain a leading position globally and our systems are trusted by numerous national metrology institutes.
As technology evolves at a rapid pace and customer requirements become increasingly complex, we find our greatest motivation in finding solutions to the unique needs of our customers and providing efficient expert support.
Discover the Smart Managed Service Agreements
Our Smart Managed Service Agreements are tailored to provide comprehensive support services and top-tier assistance. If you ...
seek quick and effective solutions
prioritize flexibility and reliability
... our expert support as a service is designed with efficiency in mind. We offer a modern approach to after-sales, allowing you to flexibly design service packages and enhance them with add-ons as needed.
Explore our range of support services and discover how our SMSA can cater to your specific needs.
Service level packages and add-ons
| SL01 Basic Technical Support & Software Maintenance |
SL02 Extended Technical Support & Software Maintenance |
|
|---|---|---|
| Helpdesk hotline, email and ticket support | Standard 9:00-15:00 CET |
Premium 7:00-17:00 CET |
| Remote support | Max. 2 hours/year | Max. 10 hours/year |
| SPEKTRA Cloud Free access for documentation and software deploy |
|
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| Firmware and software patches | |
|
| Firmware and software updates | -- | |
| Delivered system functionalities insurance | |
|
| SPEKTRA CAMPUS eLearning platform |
-- | 1 user license |
| Ticket system and free access to SPEKTRA Knowledge Base |
-- | |
Add-on HM
Hardware Maintenance
- Exchange of wear parts
- Priority repairs
- Remote checks
- 5 % discount on spare parts according to defined list of products
- Field service for maintenance and inspection (on request), incl. 5 % discount on on-site working time
Add-on Cal
Calibration
- Priority run for scheduled and unscheduled calibrations
- 5 % discount on calibration services according to defined list of products
- Call-off contingency for calibration services
- Reminder service for upcoming calibrations (3 months in advance)
- Remote check after calibration and after an update
- ILC participation and discount
Add-on RD
Reduced Downtime Service
When a system is in use 24/7, even one day of downtime can be critical. With our service package, we help you minimize outage time:
- Loan equipment during recalibration or repair services
- Consignment stock for system-critical components
- Priority service for unscheduled repairs
- Call-off contingency for repairs without provisioning fee
Choose your service package now!
Flexible support services – extensive benefit
Based on the experience gained from our extensive range of services, we have developed all-round carefree service packages that provide you a wide range of benefits.
SPEKTRA After-sales team
support@spektra-dresden.com
